Payment Policies

WVU SCHOOL OF DENTISTRY / UHA DENTAL PRACTICE PAYMENT POLICY

The cost of your treatment will be explained to you.  Fees documented on Treatment Plans are estimated.  Actual treatment costs are based on the fee that is in effect when a procedure is started.  Cash, checks, Visa, MasterCard, Discover, and American Express are accepted as payment. 

INSURANCE

Insurance benefits will be ESTIMATED based on common insurance practices.  Fees collected at the time of service will be limited to that portion estimated to be your responsibility.   We will allow your insurance carrier a period of 30 days to process claims.   Unless we have a contract with your insurance company, we do not accept insurance payments as payment in full.   After 30 days, we will transfer any outstanding balances to your responsibility.   Balances in patient responsibility must be paid in full before you are appointed for future elective services.  Questions regarding your insurance coverage should be directed to your insurance company or employer.

Where insurance coverage does not exist, payment in full is expected at the time of service as noted below: 

Elective care:  Payment in full is expected at the time of service.

Urgent care:   $75 deposit must be paid during the registration process.

Emergency care:  Patients may be billed for services provided.

Patients with outstanding account balances will not receive elective or urgent services until full payment is made.  Exceptions may occur where unusual situations exist.  Unpaid balances are subject to transfer to a collection agency after 90 days from the date of service.

Where physician or hospital services are provided, you will receive separate bills for these services.   The payment policies associated with hospital or physician services may be different from the payment policies of the School of Dentistry.   

LABORATORY SERVICES

Student Clinics:  Where laboratory services are required, the fee for that treatment must be pre-paid in full before the lab work can be started. 

Faculty Practice / Resident Clinics:  Where laboratory services are required, a down payment of 50% of the fee for that treatment is required before the lab work can be started.

PATIENT CARE FINANCING

Interest-free financing is available to qualified applicants through external institutions.    The amount financed must exceed $250.  There is no initial payment required.  Other fixed interest financing plans are also available.                                                                                                        

Billing Office: (304) 293-6129          

Updated 5/18/2015